About the Client and beginning of cooperation
Cooperation between Multishoring and a Belgium-based BizTalk consultancy has enabled the latter company to get an easy and flexible access to Multishoring’s cost-effective and highly skilled BizTalk programmers. In this way the consultancy has been able to strengthen its support and development capabilities around the BizTalk integration product and to keep the fast pace of growth.
Initial situation
The Belgium-based BizTalk consultancy was founded in 2007 by 3 industry experts in business integration. The company employs 15 staff and serves more than 25 national and international customers to connect their business applications and partners. The company is a Microsoft Gold Application Integration Partner and Windows Azure Circle Partner. Its offices are located in the area near Brussels, Belgium.
In 2012 the consultancy felt that its rapid growth was limited by a shortage of skilled BizTalk programmers. For this reason the consultancy started to search for other companies specializing in BizTalk that could provide external development and support resources around the BizTalk platform. The consultancy came across Multishoring via Google search. After the initial contact, Multishoring’s representatives visited the consultancy at its offices in Belgium at their own expanse and proposed a trial project. Although the consultancy was talking to several potential partners and had many concerns about how it would work, the company decided to give it a try with Multishoring.
The trial task
The first task assigned to Multishoring by the consultancy involved relatively simple BizTalk development work. The project was easily completed by Multishoring but it also revealed a serious problem in the potential cooperation between the companies. The preparation of the task specification by the consultancy took more time than the actual development, thus killing potential savings from outsourcing programmers on a nearshoring basis.
Testimonials
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“We were really troubled with such concerns as ‘Wouldn’t we spend more time on creating a job specification than on the actual development? Would they be able to work at the same pace as we do?’ However, as we were very pleased with the quality of work provided by Multishoring in the trial project as well as with its awareness of our concerns and ideas how to get rid of them, we decided to go ahead with our cooperation”
Cooperation after the test project
At the beginning of cooperation after the test project both companies put a lot of effort in creating a communication model that would enable the consultancyto work with Multishoring’s developers like with its own employees. The accepted model assumed appointing a senior developer for daily contacts at the Multishoring’s site. His task – apart from the development work – is also coordinating with a counterpart on the consultancy’s side, which includes specifying jobs to be done and setting time frames for given tasks.
Testimonials
“Two senior developers with similar experience and knowledge usually get along with each other very well, and so it was in this case. We have also managed to work out rules to enable our people to easily and quickly get familiar with any new technology they come across while working with our client. In such a case we determine whether there are any online or self-paced training materials, tutorials or past projects we have done and then give our developers relevant chapters to go through prior or during the assignment. If there are no such materials, the consultancy provides our outsourced developers with its own online or onsite training”
As constant communication is always key to good cooperation, it was also agreed that managerial meetings would be held once or twice a month, either in person or online (using Lync or Skype), depending on the consultancy’s needs. Outsourced developers were supposed to work from Multishoring’s offices in Poland on the nearshoring basis and to report their actions directly to the consultancy’s and Multishoring’s pay sheets.
With the rules of communication set, it was easy to formalize the cooperation. The consultancy began purchasing blocks of days for support, development and maintenance from Multishoring, according to its needs. When it did not need Multishoring’s resources the cooperation was suspended to be resumed later on, when the resources were needed again.
Key Benefits
Flexible pool of development resources
The agreed model of cooperation is very flexible and comfortable for the consultancy which can obtain development resources from Multishoring each time it needs them and can suspend their usage any time.
The potential to do business bigger and safer
Entrusting BizTalk development outsourcing to Multishoring has enabled the consultancy to keep the fast pace of growth. At the same time, the consultancy has gained flexibility and comfort in case of unexpected troubles on the market.
Testimonials
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“Our management and sales team firmly believe that our alliance with Multishoring will enable us to do business bigger, better and more flexible. The question ‘Where can Multishoring help us when we have to do this project/task?’ is systematically being posed each time now, which is a win-win for both of us. I think we are off to a good start and we have to make sure that we can continue in this fashion and grow bigger and stronger together”
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