IT support and maintenance services – Up to 24/7



Our expert team provides cost-effective IT support and maintenance services, ensuring your software and IT infrastructure operate efficiently. Trust us to deliver tailored solutions that meet your business needs seamlessly.

IT professionals providing 24/7 support and software maintenance services at a modern support center.

Holistic IT maintenance and support services

We offer holistic IT support and maintenance services, combining technical expertise with strategic planning and custom development. Our approach ensures your IT systems not only run smoothly but also align with your business goals.

Post-implementation support and maintenance

  • Without trial period
  • Further custom development
  • Performance optimization
  • Continuous system enhancement
  • Proactive monitoring
  • Integral strategic planning

See how we build custom applications

Taking support over from other teams

  • Smooth handover
  • Uninterrupted operations
  • Optimizing processes
  • Identifying opportunities for technological advancement
  • Addressing gaps in functionality
  • Documentation integrity assurance

Learn more about our Project Takeover services

IT infrastructure support and maintenance

We provide IT maintenance and support services, including monitoring, management, help desk, security, development, and optimization. From hardware to software operations and cloud computing, we ensure your entire IT infrastructure runs reliably and efficiently.

IT infrastructure monitoring

We monitor hardware and server availability, network devices, system and database performance, ensuring the continuous operation of your online transaction services.

AI and automation solutions

Harnessing cutting-edge technologies, we enhance efficiency, streamline processes, and empower your business with intelligent automation tailored to your unique needs.

IT security and SOC as a Service

Safeguarding your digital assets with regular backups and updates, our Security Operations Center (SOC) provides comprehensive monitoring and response services to ensure ongoing cybersecurity.

Servers and storage

Tailored to your business needs, our solutions ensure robust data management with reliable and efficient server and storage options.

Licenses and software

Our services foster compliance and effective management of your software licenses, contributing to a streamlined and well-managed IT environment.

IT administration, audit, and consulting

Efficiently managing your IT operations, we offer valuable insights through audit and strategic consulting services.

IT maintenance company – Our comprehensive offer

Catering to diverse software and hardware needs, we deliver comprehensive IT support and maintenance services based on our own ITSM systems or by developing client-specific ITSM solutions to meet all your business and technological requirements.

24/7 first-line IT support 

For immediate assistance globally, our first-line IT support operates around the clock. We can communicate in multiple languages for your users’ best experience.

Second and third-line support  

Our second and third-line support specialists offer comprehensive assistance tailored to your needs. Our commitment is to ensure that your IT systems receive attention and support, extending beyond business hours, and even up to 24/7 for certain technologies.

Proactive maintenance 

We offer proactive approach that goes beyond reactive fault resolution, encompassing preventative maintenance, regular system checks, and the managed application of patches and updates.

SLA – reaction and resolution times 

We adhere to agreed-upon incident reaction and resolution times, offering both temporary workarounds and long-term solutions to minimize the impact on business and users caused by unexpected disruptions in the system.

Example of our
automation solution

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Identification and categorization of ticket types

We initiate a meticulous process to categorize ticket types for automation, starting with report assignments.

Integration with ITSM and Azure Active Directory

We implement extended automation to synchronize processes between the client’s ITSM system and Azure Active Directory, improving co-ordination and workflow efficiency.

On-call scheduler module

We implement an automated “on-call scheduler” for after-hours phone escalation, identifying on-duty personnel, and reducing response times.

Values of software maintenance services automation

We heavily rely on automation to enhance efficiency, reduce response times, and ensure consistent service quality.

Streamlined on-boarding process

Automation simplifies on-boarding for new team members, reducing training time and complexity.

Improved response times

Reduced processing time for standard service requests from the service catalog, enhancing over-all response times.

Accelerated development of top-tier agents

Automation expedites the progression of 1st line agents into top specialists, ensuring a quicker and more efficient support team.

Consistent practices and standards

Automation ensures uniform adherence to high standards for all standard service requests, eliminating variations based on individual experience or communication skills.

Key features of our software maintenance and support services

In optimizing your software or IT infrastructure, our expert IT maintenance support services offer a series of advantages to ensure your systems deliver a continuous response and achieve peak performance.

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    FAQ

    IT support and maintenance services

    What is the difference between software support services and software maintenance services?

    Software support services address user issues, provide assistance, and troubleshoot problems, helping users effectively navigate the software.
    Software maintenance services, however, focus on maintaining software functionality, performance, and security through updates, bug fixes, and system improvements.

    How to choose the best IT support maintenance company for your business?

    To find the right IT maintenance company, consider:

    • Expertise and experience: Ensure they have a proven track record in your industry.
    • Comprehensive services: Look for a range of IT support and maintenance services, including proactive solutions and strategic advice.
    • Scalability: Choose a provider that can grow with your business and adapt to your evolving IT needs.
    • Response time: Ensure they offer prompt support to minimize downtime.
    • Reputation: Review client testimonials to assess reliability.
    • Customization: Opt for tailored IT support and maintenance solutions that meet your specific requirements.

    What is included in software maintenance and support services?

    Software maintenance and support services cover regular updates and upgrades for new features and security patches, bug fixes, and performance optimization. They also include implementing security measures, providing user support for issue resolution, offering robust backup and recovery solutions, and ensuring the software aligns with business objectives. These services help maintain reliable, secure, and high-performing software systems.

    How can I ensure that my software is up-to-date with the latest security patches?

    Keeping your software updated with the latest security patches requires a proactive approach. Enable automatic updates whenever possible to ensure critical patches are applied promptly. Regularly monitor notifications from your software provider for update announcements and maintain open communication with them to stay informed about important releases. Utilize security tools to scan for vulnerabilities and apply necessary patches. Additionally, schedule routine checks to verify that all systems are up-to-date and aligned with the latest security standards.

    How often do I need software maintenance for my systems?

    The frequency of software maintenance depends on your system’s complexity, business needs, and technological advancements. Quarterly or bi-annual maintenance reviews are typically recommended. Critical security updates or urgent issues may require more immediate attention. Regular evaluations tailored to your operations and industry regulations ensure your software remains reliable, secure, and aligned with your goals.

    What industries do we serve with our IT maintenance support services?

    At Multishoring, we provide IT maintenance support services for industries such as fintech, education, healthcare, manufacturing, technology, telecommunication, logistics, and retail. Our tailored solutions address the unique IT challenges and requirements of each sector, ensuring effective and comprehensive support.

    What makes IT support and maintenance services critical for businesses in the long term?

    Long-term success in business relies heavily on maintaining stable and secure IT systems. IT support and maintenance services offer consistent updates, security patches, and technical support to ensure that your systems evolve with the latest technological advancements. By using an IT maintenance company to handle these needs, businesses can reduce risks, increase system reliability, and improve overall performance over time.

    Can IT maintenance services help prevent security breaches?

    Yes, IT maintenance services are crucial in preventing security breaches by regularly applying security patches, updating software, and performing routine system audits. By keeping your systems up-to-date with the latest fixes and ensuring they are properly monitored, you can significantly reduce the risk of vulnerabilities and attacks.